FAQ's
FREQUENTLY ASKED QUESTIONS
Where do you ship from?
All orders are shipped directly from the United States. No middlemen, no overseas delays. Fast and reliable delivery, every time.
When will my order be processed?
Orders are processed as soon as possible, typically within 24 hours. Once shipped, you’ll receive a tracking link so you can follow it every step of the way.
Do you ship worldwide?
Yes, but only certain products. Some formulas can’t be shipped internationally due to ingredient restrictions. If you’re outside the U.S., checkout will automatically show what’s available to your region.
Will I be charged customs?
Yes. International orders may be subject to customs fees or import duties depending on your country’s regulations. These are charged by your local authorities and are not included in your Vittoro purchase price.
Can I cancel my order?
No. Once your order is placed, it moves immediately into processing. We move fast — by the time you’d ask to cancel, your package is already packed and ready to ship.
Do you offer refunds?
No. All sales are final. Our products are sealed, inspected, and shipped with strict quality control. We keep pricing fair and standards high, which means no refunds or returns once an order is confirmed.
What if my product arrives damaged?
If your order arrives damaged or defective, contact our team directly at info@vittoro.co or through our contact form. We’ll take care of you and arrange something else straight away.
How do I return a product?
If you believe there’s been a mistake or issue with your order, contact us directly. Returns are handled case-by-case to ensure fairness and authenticity.
What payment methods do you accept?
We accept all major payment methods — Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and others. If you’d like to pay with crypto, reach out to our team directly and we’ll arrange a secure transaction for you.
How do I contact you?
You can contact us anytime using our contact form or by emailing info@vittoro.co. You’ll get a real reply from our team, not an automated response.